Consultant (Project/Technical)


In January 2018, SpecTec launched a dedicated business unit for the Cruise market.  The goal is to triple the revenues of the newco over the next 5 years.  The Cruise market is forecasting significant expansion and investment over the next ten years.  The industry has already committed to over $56bn in new vessel builds and a 30% increase in global capacity.  Creating a dedicated team is fundamental to driving growth and delivering on our business objectives.

The Cruise BU is all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of the organisation. Employees are experts in their field, passionate about what they do and always looking for new and innovative ways to develop business across our chosen markets. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. SpecTec offer competitive remuneration and the chance to learn from the best in the business. SpecTec is an Equal Opportunity Employer.

The Role

The Consultant is a member of the global Client Services team. The role involves close collaboration with the Director of Client Services, Project Managers and other Team Members in the timely execution of assigned project deliverables to clients. The Consultant will be expected to work on several concurrent project tasks, tasks will be managed by either the designated Project Manager or the Director of Client Services directly or the Consultant himself under the supervision of the Director of Client Services.

The Consultant is expected to work in partnership with clients, being able to deploy/deliver SpecTec’s products (and services) as well as advising clients how to use SpecTec products to meet their business objectives or overcome problems.

The Consultant should possess a clear understanding of functionality for multiple supported products and/or applications and of the practical business processes customers use when implementing and operating the supported products.

The development of strong and intimate relationships with customers is crucial in order to ensure that the services delivered is derived as adding value to the customer.

Working closely with other business line units, the Consultant is to be engaged and involved in regular meetings as required and stipulated by the Director of Client Services.  Communicating effectively is critical to having a successful role and in delivering an end to end solution for our Customers.

Responsibilities:

The primary responsibility of the Consultant is the provision of providing technical solutions and managing relationships with the SpecTec Cruise client base. The Consultant shall be responsible for solution deployments, implementations and integrations of a variety of our product lines, in addition to value added consultancy services. The Consultant is regarded as a technical expert, a trusted advisor to our client base with an entrepreneurial drive and passion for client management.

Key responsibilities include:

  • Provides detailed advice and guidance to customers in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations;
  • Identification & Analysis of Client Business Processes and Requirements
  • Compilation of Database Specifications & Business Process Documents
  • System Configuration and Testing
  • Explores, evaluates and proposes new business opportunities;
  • Provide technical support/assistance to account managers for quotes/bids when required
  • Performing on-site visits where required (implementation, training, trouble-shooting);
  • Execution of assigned Operations (Consultancy and/or Project) tasks where directed by the Director of Client Services;
  • Creation of Bespoke Documentation for both internal and/or external use;
  • Provision of Standard or Bespoke Training courses (onsite or off-site);
  • System Quality Assurance Testing (i.e. patch testing, upgrade testing, etc
  • Strictly comply with the company policies;
  • Strictly comply with the communication protocol as per reporting line;

Responsible to comply with company procedures in submitting Timesheets, Expense Notes and Technical Intervention Forms/Requests (for billable work only).

Required Skills / attributes:

  • Experience with Planned Maintenance/Asset Management applications preferable
  • Passion for delivering excellence in customer service
  • Excellent written and verbal communication skills; English is mandatory and other languages is desirable
  • Demonstrate a general understanding of architecture and infrastructure for client software as well as any peripheral products
  • Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems
  • Knowledge of Information systems/Technology
  • Detail-oriented with an ability to work independently
  • Relational databases (Microsoft SQL Server, Sybase Adaptive Server Anyware, Oracle)
  • Excellent analytical and problem-solving skills
  • Strong customer management skills and must be confident and effective in the delivery of any product training or functional demonstrations
  • Previous experience with project management software and methodology a plus;

Good to have, but not essential

  • Sea-going experience or knowledge/understanding of maritime business processes
  • Knowledge of Programming Languages (.NET, C++, etc)
  • Knowledge of SQL